FAQ

We specialize in professional-grade holiday decorations including Christmas trees (from 6′ to giant sizes), garlands, wreaths, sprays, ornaments, holiday bows, lighting systems, inflatables, and large prop decor. Our products are designed for both commercial and residential use.

Yes! We offer a wide selection of commercial-grade decorations including commercial garland, commercial holiday bows, and large holiday prop decor designed specifically for business and public space applications.

Absolutely! We carry a variety of holiday lighting options including LED bulbs, lighting kits, mini lights & strands, and lit decor props to make your holiday display shine brightly.

We offer global delivery services to most countries worldwide. Unfortunately, we currently cannot deliver to some parts of Asia and certain remote locations. You’ll be notified during checkout if your address is outside our delivery area.

We provide two reliable shipping options:
– Standard Shipping: via DHL or FedEx for $12.95 (10-15 business days after dispatch)
– Free Shipping: via EMS for orders over $50 (15-25 business days after dispatch)

Our team processes all orders within 1-2 business days. During peak holiday season (October-December), we recommend ordering early to ensure timely delivery.

Yes! Once your order ships, you’ll receive a confirmation email with tracking information that allows you to monitor your package’s journey from our warehouse in California to your doorstep.

Depending on your country’s regulations, customs duties or import taxes may apply. These fees are the responsibility of the recipient and are not included in your order total.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Yes, we use industry-standard encryption and security measures to protect your payment information throughout the transaction process.

We accept returns within 15 days of receipt. Items must be in original condition with all packaging. Please contact our customer service team at [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Once we receive your returned item, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your financial institution.

All our product documentation is provided in English.

Our customer service team is happy to help! Email us at [email protected] with any questions or concerns. We’re committed to making your holiday decorating experience magical and stress-free.