At Winter Decor Market, we take pride in providing professional-grade holiday decorations that transform spaces into magical winter wonderlands. We stand behind the quality of our products and want you to be completely satisfied with your purchase of our Commercial Garland, Giant Christmas Trees, LED Bulbs, and other premium decorations.
Return & Exchange Eligibility
We accept returns and exchanges within 15 days of receiving your items. To be eligible for a return or exchange, items must be:
- In original, unused condition
- In original packaging with all tags attached
- Accompanied by the original receipt or proof of purchase
- Holiday Lighting & Accessories (once opened)
- LED Bulbs (if removed from original packaging)
- Lighting Kits (if packaging seal is broken)
- Opened Garland Wrap & Bow Kits
- Holiday Inflatables (if used/installed)
Return Process
Follow these simple steps to return or exchange your items:
- Contact Our Team: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template provided below to ensure we have all necessary information.
- Receive Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and shipping instructions.
- Package Your Items: Securely package the items in their original packaging, including all accessories and documentation.
- Ship Your Return: Send the package to the address provided, including the RMA number clearly on the outside of the package.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Information
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:
| Payment Method | Processing Time | Refund Method |
|---|---|---|
| Credit Card (Visa, MasterCard, JCB) | 5-10 business days | Original payment method |
| PayPal | 3-5 business days | Original PayPal account |
Please note that shipping charges are non-refundable for changed mind returns.
Exchange Process
For exchanges, the process is similar to returns. Please indicate in your email that you would like to exchange the item and specify the replacement product you prefer. We will process the exchange once we receive the returned item and confirm the replacement product is in stock.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement or refund and provide a prepaid shipping label for returning the damaged item.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Winter Decor Market Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Order Date: [Date of Order] Product(s) to Return: [Product Names and Quantities] Reason for Return: [Please provide details]
For exchanges, please send: [Product Name and Quantity]
I have read and understand the Returns & Exchanges Policy.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]
Return Address
Winter Decor Market
Attn: Returns Department
2641 Heather Lane
Redding, CA 96002
United States
Email: [email protected]
We appreciate your trust in Winter Decor Market for your professional and residential holiday decorating needs. Our commitment to quality extends to every aspect of your shopping experience, including our returns process.
Please allow 1-2 weeks for us to process your return after we receive it. You will receive email notifications at each step of the process.